Refund policy

We do not offer refunds or returns for change of mind.

If the size of your Rimal Atelier harness is not suitable, we offer one size exchange within 7 days of delivery, provided that the harness is unused, unworn and in its original condition and packaging.

To request a size exchange, please contact us at rimalatelieruae@gmail.com within 7 days of receiving your order.

The customer is responsible for the return shipping costs for a size exchange. The replacement item will be shipped once the returned item has been received and inspected.

Defective or incorrect items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will assess the issue and, where applicable, arrange a replacement or refund in accordance with applicable UAE consumer protection laws.